I opened the %temp% folder saw over 95,000 temporary files, most of which were ‘4hex-digits.tmp’ – these were the files Lightroom was attempting to create, and causing the name collisions. Unfortunately I forgot to take a screenshot at the time, but in essence there were thousands and thousands of ‘NAME COLLISION’ lines from lightroom.exe trying to read (random) files from the temporary folder. I thought back to Mark Russinovich’s ‘case of the unexplained’ where he states: “When in doubt, run process monitor”, so that’s what I did!ĭownloading and running procmon.exe yielded some interesting results. I left it going whilst I Binged Googled the problem to see if anyone else had encountered it – many people had, but the forum posts were either unanswered, or the ‘resolution’ was to buy a card reader.Īs I was waiting, Lightroom unfroze and came up with the normal import screen, but with ‘Unable to create previews’. The progress indicator icon in the lower left would spin a few times and then just freeze when on the import window. I plugged in the camera and… same problem. However she has an Adobe Creative Cloud subscription which includes Lightroom 5 – sweet, let’s upgrade to that.Ī couple of hours later after Lightroom had downloaded, installed and upgraded the LR4 catalog (about 25,000 photos…) we were ready to try again. Not being an expert with Lightroom, I wasn’t sure what to suggest. Copying the photos from the memory card to a folder and then importing from there worked a treat, but obviously not an ideal workaround if you’re importing many times a day (as she was). Lightroom would open the import window and just seemingly freeze (100% of one CPU core in use). So I recently had to fix a problem for one of my family (hey Mum!), whereby Lightroom (4.6 at the time) was failing to import photos from any of her digital cameras through Lightroom.
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